Just like every other business out there the hotel industry is something that has evolved remarkably – be it the infrastructure or the services that are offered. It has become a business that generally has a high success rate because of the experience and the services it provides to its customers. And in order to be a successful hotel service provider, it is necessary that every single person working in the hotel has a desire to serve the guests well because a satisfied customer is what will keep the hotel business flourishing day after day. Every good hotelier has to understand that to keep the customers coming back they have to go the extra mile and provide excellent customer service. So how can one really guarantee their customers a great stay at their hotel? Read on below to find out what amenities, as well as hotel supplies, matters the most to your customers and what would really compel them to visit your hotel again.
Amenities
When it comes to amenities you need to offer your customers the room amenities that matter the most to them and that too of top quality. A report by PWC stated that “Customers chooses a hotel room based on its quality”. See, there are customers that won’t hesitate in splurging money on hotel rooms because they want to feel pampered in a luxurious way and that too including the basic stuff. Let’s look at some basic amenities that hold value for the hotel guests:
Plush pillows and quality bed sheets
Well, hotel guests would obviously want a good night’s sleep during their stay and hence, they would expect you to offer soft, fresh bed sheets, fluffy comforters, and plump pillows. Your main aim should be to make them feel like they are sleeping in their own home and hence you need to make sure that you stock up on such quality pillows, linens, and comforters.
Essential Toiletries
You must keep the toiletries stocked including high-quality soap or body wash, shampoo, conditioner, body lotion, etc. whatever comes under the category of it. Whenever any hotel guest books a room and is ready for arrival you must keep all these items organized. This would keep them feeling happy and elated showing them that you pay attention to every little detail when it comes to the guest’s comfort and convenience.
Soft bath towels
Hotel guests generally look for a luxurious experience when they visit any hotel and this also includes the bath towel that they use. Soft, fluffy and oversized bath towels are what you need to make them feel comfortable and pampered. Make sure you provide them with different sized towels for different uses i.e. a whole set of fluffy towels.